Digital transformation has been so talked about because it is a highly complex phenomenon. Right from leadership bias towards hyped technology to mishandling of cultural changes, anything can go wrong.
A majority of the stake of success rests upon how the companies manage their last-mile challenges. Let us explore what these challenges are? And how can companies guard themselves against them?
- The Data Trap
Data is not a magic bullet! Most CXOs expect it to be, and it is understandably so. CXOs after finishing the arduous process of DX, expect to see results in black and white. But Data is probabilistic, with correlations that may or may not be casual; there are no single solution decision outcomes.
Your data scientists can use storytelling to be more effective, as simplicity is the core and challenging to accomplish. Most importantly, do not underinvest in data. It is what can make decision making better; invest wisely as the success of the entire effort rests on this area.
- Syncing Expectations and Goals
At the last lap of this race, your organization knows the rights and the wrongs on the way. The expectations must also be attuned to reality; if digitization is partial, the benefits can not be reaped in full. If the process themselves have not been optimized before their digitization, the results will bring only slight improvements.
Practical expectations will help in making better decisions to improve what can be improved, and most significantly, prevent the disappointment in digital itself.
- Catalyzing Culture
The latest 2020 NewVantage Partners survey of C-suite executives reveals that 90% of executives consider culture as a formidable obstacle to DX success. In the last stage, the best way to ensure success is to generously reward the change. Those who make the effort to adopt the new must be rewarded with incentives.
- Leadership Data Literacy and Commitment
Familiarity with basics of data is essential, and has to be achieved for better decisions. Also, lacking in this skill will result in mistrust of data, which will harm the company irreparably. Leaders need to renew their commitment to data, to change and to DX.
For more detailed insights on this fascinating subject, please read our blog- Overcoming 4 Last Mile Challenges In Digital Transformation
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